Our client is a leading provider of cutting-edge solutions in the field of Asset Recovery. Our commitment to innovation and customer satisfaction sets us apart, and we are seeking a dedicated Remote Customer Service Representative to join our dynamic team.

Job Overview:

As a Remote Customer Service Representative you will be our valued subscribers' primary point of contact. You will be crucial in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. This position offers the flexibility of working remotely, allowing you to contribute to our team from the comfort of your own space.


Working hours: 9 am to 5 pm, US- PST
Hourly rate in USD: $ 6.0
 

Responsibilities:

•  Customer Support: Respond to customer inquiries via email, chat, or phone promptly and professionally.
• Isue Resolution: Troubleshoot and resolve customer issues, providing effective solutions in a timely manner.
• Product Knowledge: Develop a deep understanding of our client's products and services to assist customers effectively.
• Feedback Handling: Gather customer feedback and collaborate with the team to improve products and services.
• Training: Stay updated on product updates and participate in ongoing training to enhance your skills and knowledge.
• Cross-functional Collaboration: Collaborate with other departments, such as sales and technical support, to ensure a seamless customer experience.

Requirements

• Previous experience in customer service or a related field is preferred.
• High school diploma or equivalent; additional education is a plus.
• Customer-centric: Strong commitment to providing exceptional customer service.
• Communication Skills: Excellent written and verbal communication skills.
• Problem-solving: Ability to analyze issues and provide effective solutions.
• Technical Proficiency: Comfortable using customer support software, CRMs, and other relevant tools.
• Adaptability: Ability to thrive in a remote work environment and adapt to changing priorities.
• Empathy: Empathetic and patient when dealing with customer concerns.
• Must have a laptop/desktop which meets the minimum qualifications:
  • Processor:
    • Core i5 or higher
    • RAM - 8GB or higher
  • Bandwidth Requirements Minimum:
    • Download Speed: at least 6 Mbps 
    • Upload Speed: at least 6 Mbps
• A quiet, private place in your home where you can work without backgroung

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com