Are you passionate about the dynamic world of e-commerce? Do you thrive in a fast-paced environment where your skills can make a tangible impact on business success? If so, we have an exciting opportunity for you as an E-commerce Operations Specialist.

Rate Paid in PHP: PHP 250 - PHP 300 per hour
Rate Paid in USD: $5 - $6 per hour

Schedule for Completion of Services: Monday through Friday, 8am to 4:30pm PST

Responsibilities

• Creating product listings on online marketplaces such as Amazon ,eBay, Shopify and other ecommerce platforms. Conducting market research to identify new trends in the industry or among competitors.
• Analysing website data to determine the most popular products or factors that may influence customers’ buying behaviour.
• Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards.
• Managing stock by arranging returns, refunds, and exchanges where appropriate.
• Communicating with customers regarding order status, delivery dates, and delivery tracking numbers.
• Tracking analytics and optimizing marketing campaigns through Google Analytics and identifying opportunities for improvement.
• Monitoring site traffic and customer feedback to assess response to site updates.
• Managing social media platforms
• Implementing and refining SEO strategies
• Possessing a full understanding of best practices in SEO, pricing, media assets and inventory.
• Updating SEO on selling platforms.
• Reviewing landing pages, product information, payment options, and any other relevant systems associated with the website to ensure they are visually appealing, and accurate.
• Assisting in making decisions on promotions such as discounted offers and bundles available.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Resolve and remove any negative feedback.
• Taking responsibility for the day-to-day management of the business in defined accounts.
• Keep records of customer interactions, process customer accounts and file documents.
• Submit daily productivity reports to both Manager and Stakeholders at the end of the day.

Requirements and skills

• 2 - 4 years of proven analytical experience in E-commerce  or experience as a Client Service Representative
• Proficiency in handling automation and AI advancements is a must.
• Proven customer support experience or experience as a Client Service Representative/Track record of over-achieving quota/Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Commercial phone systems
• Customer relationship management software (ProsperWorks, Pipedrive, Salesforce)/Microsoft Office Suite (Word, Outlook, PowerPoint)/Ability to multi-task, prioritize, and manage time effectively/High school diploma (minimum) or Bachelor’s degree (preferred)/with experience in an Aggregator for multiple platform/Solid commerce or Inventory source
• Flexpoint/Knowledge or understanding of MAP policies and or pricing restrictions.

Technical Specification:

• Must have a laptop/desktop which meets the minimum qualifications:
• Must have Dual Monitors (2 Monitors)
• Processor: Core i5 or higher
• RAM - 8GB or higher
• Bandwidth Requirements Minimum: Download Speed: at least 6 Mbps and Upload Speed: at least 6 Mbps
• A quiet, private place in your home where you can work without background.

Benefits

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com